Reply Norman says: August 13, 2019 at 8:02 am I tried removing and re-adding, that did not work, then rebooting in safe mode multiple times but the icons remain as showing the generic.What happens is this: I click on an app to open it, and then its icon changes to the weird default one shown above.
Remove Icon From Book Air Status Menu Full Of ThoseMostly the issue only affects an app or two, but a few times, Ive seen entire Docks full of those same icons. Which, as you can imagine, doesnt make it easy for folks to see what theyre clicking on. Plus, its just not right If youre experiencing missing Dock icons too, heres a troubleshooting tip that may help. Remove and Re-Add the App to Your Dock One solution to the missing Dock icon issue is to temporarily remove the app from your Dock and then re-add it. To remove an app from your Dock, you can click, hold, and drag its icon up off the Dock and then let go, which will result in it disappearing in a nice little poof animation. Alternatively, you can right-click (or Control-click) on the apps icon and select Options Remove from Dock in the menu. Regardless of which method you use, note that this only removes the icon from your Dock. Remove Icon From Book Air Status Menu Install Or DeleteIt doesnt uninstall or delete the actual app from your Mac, so no worries there. Once that generic icon is gone, add the application back to your Dock. One way to do that is to open your Applications folder and drag the item in question down into your Dock; you can find a shortcut to that Applications folder by clicking on the blue smiley face on the left side of your Dock to open the Finder and then selecting Applications from the Go menu at the top (or pressing its associated shortcut, which is Shift-Command-A ). ![]() Be sure to drag it to the left side of the dividing line on your Dock; if you try to put it near the trash on the right side, it wont work. Applications go on the left side of that line, and folders, files, and other shortcuts live on the right side. In many cases, removing and re-adding an application can solve the issue. Boot into Safe Mode If adding the icon back in doesnt workif youre still seeing a generic icon for that program, or if youre having this problem with so many apps that youd rather fix them all at oncea second troubleshooting method is booting into whats called Safe Mode. This special troubleshooting technique will clean out some low-level caches and other files that could be the source of your problem. To attempt this, first shut your Mac down from the Apple Menu at the upper-left corner of your screen. Afterward, press the power button to turn your computer back on, and then immediately hold down the Shift key on your keyboard. Keep holding down the Shift key until youre asked to log in to your account using your password (the Safe Mode boot process will take a bit longer than a standard boot, so be patient). After youre logged in, youll want to go back to the Apple Menu and pick Restart to reboot your computer normally and exit Safe Mode. Your machine wont work properly until you do, as Safe Mode is meant to be a troubleshooting tool, not a mode to work in But anyway, once you restart, your Dock will likely be back to normal. This is a bug that has plagued macOS for years, and Im sorry to see it resurfacing on my clients computers and on mine, too.
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